Product Design Architect

Listed on:
October 22, 2020
SF Bay Area

  • 10 or more years professional experience designing enterprise or SaaS applications with significant emphasis on information architecture and systems level thinking.
  • An understanding of web implementation technologies. No coding required, but an ability to converse with developers about implementation details is critical
  • A strong portfolio showcasing strategic design work at enterprise scale and provides details of your project role

What you get to doAs the Product Design Architect, you'll collaborate with senior design, product, and engineering leadership on the strategic direction for our family of products. You'll take on existing efforts to design scalable, consistent, and elegant UX architectures for Zendesk, and drive alignment company-wide through storytelling and advocacy for the long term vision.

Understanding the value of trusted partnership, you'll work with other technical and design architects and user research to ensure our vision is supported by our technology and addresses real user needs. Those insights will fuel the creation of design artifacts like journey/service maps, information architectures, storyboards, wireframes, high-level prototypes, and more. But this work isn't just blue sky visioning: you'll also craft foundational experiences that can impact our customers right away.


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