Staff Product Designer- Customer Support

Nykaa
Listed on:
October 22, 2020
🇮🇳 India
Gurgaon, India

About the team:
Our Design team crafts exceptional omnichannel shopping experiences for millions of users by combining research and data. We pour all our energies in keeping the result simple and focus on an iterative user-centered design process to develop our products. We're a close-knit group, from a diverse set of backgrounds and cultures. Our team is scaling, and we currently sit out of two locations in India - Mumbai and Gurgaon.

About the role:
At Nykaa, we are in a unique position to change the way people shop for beauty products in the digital and physical world. We're looking for a Product Designer to refine Nykaa's experience across current and new projects in the pipeline. Our Design team crafts exceptional omnichannel shopping experiences for millions of users by combining research and data. We pour all our energies in keeping the result simple and focus on an iterative user-centred design process to develop our products. We're a close-knit group, from a diverse set of backgrounds and cultures.

Ownership and Accountability of Customer Support:
- Self Serve
- Chat, Call, Ticketing Support
- NPS

Ownership and Accountability of Order tracking & Logistics:
- Forward/Reverse Flows
- NDR flow
- Order tracking

Responsibilities:
- You're actively involved in defining product strategy for a particular experience..
- Your collaboration skills with product management, engineering and business
 teams are unparalleled.
- Get involved in research to bring user-centric approach to design and an
 understanding of how to apply research insights into design and development of
 the product experience
- Think in terms of design systems and make rational design decisions within a
 complex company structure.
- You obsess over pixel-perfect details and are constantly pushing your limits and
 searching for opportunities to become better.

Requirements:
- You atleast have a Bachelor's or Masters Degree in Design, Human Computer
  Interaction (HCI) or Human Factors International (HFI) , or related field of study
- You have hands-on work experience in visual and interaction design on both iOS
 and Android platforms as well as web-based business applications and
 understanding how to apply both form and function.
- You are an expert in using tools like Figma, Miro, Zeplin and other prototyping
 tools.
- You understand the technical limitations and liberties behind your decisions and
 are capable of communicating your ideas to stakeholders.
- You have a deep understanding of composition, balance, symmetry, white space
 and have a highly refined aesthetic sense to make things look exquisite
- You know how to measure the success of your designs.

About Nykaa:
Nykaa is India's largest beauty destination with more than half a million happy customers; not just for their favourite brands but also for advice, updates, expert tips and videos on how to look and feel gorgeous always! With almost 1000+ curated, well priced and 100% genuine brands and 10 lakh products, Nykaa prides itself for offering a comprehensive selection of makeup, skincare, haircare, fragrances, bath and body, luxury and wellness products for women and men.

Nykaa currently operates in various verticals: E-commerce, Private Label, Retail and Fashion.

Nykaa is headquartered in Mumbai, India and has 8 offices around the country.

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